Meet Jarrod Roussell: PB Product/Customer Service Manager

Monday, July 21st, 2025

Team Member Spotlight: Jarrod Roussell Customer Service and Polybutene Product Manager 

Jarrod, our Customer Service and PB Product Manager, brings not only deep expertise to his role, but also a genuine heart, something we deeply value at Soltex. With nearly a decade of dedicated service, he’s known for his strong leadership and unwavering commitment to excellence. 

Jarrod’s journey into the chemical industry wasn’t conventional, but it was purposeful. “A longtime friend who I worked with in the retail industry suggested the chemical industry had much better opportunities,” he recalls. That suggestion would open the door to a fulfilling career at Soltex, where he has spent the last nine years growing alongside the company. 

In his current position, Jarrod wears two important hats. First, he manages the Customer Service Department, ensuring that every client interaction reflects the exceptional care Soltex is known for. Second, he oversees the forecasting, procurement, and inventory management of our polybutene product line, a role that requires a balance of precision and agility.  

“The biggest challenge in my role is navigating the ebbs and flows of the global supply chain,” Jarrod admits. “But it’s also where communication and attention to detail become critical. Soltex is a big company with many moving parts, and things can grind to a halt if the right details are missed.” 

For Jarrod, success isn’t just about numbers, it’s about people. “Success to me is whether our employees enjoy coming to work every day and are excited about growing Soltex,” he says. That perspective has helped create a positive and productive environment for his team, something he considers a key accomplishment. 

Life Outside of Soltex 

When he’s not managing product lines or leading his team, Jarrod enjoys winding down with basketball and movies. His favorite meal is his mom’s homemade red beans and rice, a dish he never gets tired of. His ideal getaway is anywhere with sand and sea, where he can relax and recharge. 

Jarrod is a great example of what makes Soltex strong, a deep commitment to both people and performance. We’re lucky to have him on our team, and we look forward to many more years of his leadership and insight.