New Employee: Shantrise Charles

Shantrise Charles – Customer Service Representative 

Here at Soltex, we value quality, growth, and the ability to stay composed in challenging environments. Shantrise is a perfect example of these values in action. As a skilled Customer Service Representative, she brings mindfulness, precision, and an eye for detail to every task. Whether managing complex orders or juggling multiple duties, she ensures that each part of the process is handled efficiently. 

With a strong background in logistics and customer support, Shantrise was ready for a role where she could apply her talents in a more impactful way. She found that opportunity at Soltex, where her strengths in multitasking and attention to detail are essential to her daily success. Her transition into the chemical industry was driven by her desire to provide outstanding service in a more fulfilling environment. 

In her role as a Customer Service Representative, Shantrise manages purchase orders, coordinates freight quotes, and schedules shipments with both warehouses and carriers. She is always conscious of the details and deadlines that keep operations running. Managing multiple tasks is part of the job, and she does it with confidence. 

When asked what makes Soltex a standout workplace, Shantrise points out the company’s commitment to customer service. It’s not just a goal, it’s a culture. Being part of a team that genuinely prioritizes customer satisfaction makes her role more rewarding and meaningful. 

The World Beyond Work 

Outside of her professional life, Shantrise enjoys reading, learning, working out, and shopping. She earned her bachelor’s degree in applied administration from the University of Houston–Downtown and takes pride in her role as a mother to her 14-year-old son. She is also a devoted aunt and great-aunt, with a deeply connected family that brings joy and balance to her life. 

Whether she’s on the clock, trying new things, or planning her next trip to the Bahamas, Shantrise brings the same energy and attention to everything she does, in and out of the workplace.